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Available payment methods, fees and how payment is confirmed.
Need help choosing or have a question about an order? Talk to the ePoint team.
shop@epoint.grViva Smart Checkout is available with BOX NOW, ACS home delivery and ACS Lockers. After submitting the order, you pay on Viva's secure page using the cards or digital wallets offered for that transaction. Availability depends on the transaction and the services supported for our account; not every option is available for every purchase. ePoint adds no Viva payment-method fee.
Prices and the final total are in euros, including applicable VAT. Check products, quantities, shipping and any payment fee before submission. Your bank or payment provider may require authentication. ePoint never asks for card details, PINs or one-time security codes by email or telephone.
Available only with ACS home delivery for eligible final totals below €500. The fee is €2 including VAT, once per order, shown separately at checkout. Pay the courier the full final total of products, delivery and the collection fee. Recording the order does not mean funds have been collected. Cash on delivery is unavailable at ACS Lockers and BOX NOW lockers.
Buy now and pay online before collecting from your chosen BOX NOW locker. BOX NOW sends the payment link to your Greek mobile when the parcel reaches the locker; follow the instructions and deadline in that notification. Cash and payment terminals at the locker are not supported.
Available for final totals below €500, with a €2 fee including VAT, once per order, in addition to any delivery charge. BOX NOW delivery is €2.50, or free when the qualifying product subtotal is at least €150; the Pay on the go fee still applies. The full final total is sent to BOX NOW for online collection. An order or dispatch confirmation is not payment confirmation.
Prepaid orders proceed after verified payment. Returning from Viva or seeing a temporary bank authorisation does not by itself confirm receipt of funds. Order and payment confirmation may arrive at different times; check the secure order link or Track your order.
If payment is declined, interrupted or still pending despite an apparent charge, contact shop@epoint.gr or +30 237 117 1513 with your order reference. Avoid placing a duplicate order until the earlier transaction is clarified. Bank transfer and payment at the store are not offered for online purchases. The available methods and combinations are confirmed at checkout.
Select a receipt or business invoice at checkout and check the billing details before submission. Contact us promptly if a correction is needed.
Refunds that are due follow the deadlines and conditions at Returns policy. They use the original payment method unless you expressly agree to another method without additional cost. For cash-on-delivery or Pay on the go payments, contact us to coordinate the applicable refund route; submitting a request does not automatically issue a refund. Confirmed Viva refunds are reflected in order updates. The time for an issued refund to appear also depends on the bank or payment provider.