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Statutory protection, reporting a problem and support after purchase.
Need help choosing or have a question about an order? Talk to the ePoint team.
shop@epoint.grDEFRANCH EE, trading as ePoint, is responsible as the seller for goods that do not conform to the contract. Consumer goods have statutory protection generally for two years from delivery, without limiting more favourable mandatory rules. Used or refurbished descriptions do not remove these rights or create a blanket shorter period; specific characteristics must be disclosed and agreed as required by law.
A manufacturer's or other guarantor's commercial warranty applies only as disclosed for that product and is additional to statutory rights. ePoint does not offer a general extra or extended commercial warranty. Manufacturer support does not replace the seller's obligations.
Use Customer support with verified order access, email shop@epoint.gr or call +30 237 117 1513. Provide your order reference or other available proof of purchase, the model and a description. Photographs can help but are not a blanket requirement. If you cannot access the online form, contact us directly.
We aim to provide an initial response within two working days, Monday to Friday excluding public holidays. This is not a repair-completion deadline. We explain inspection steps and the expected timing.
Where statutory conditions are met, remedies include repair or replacement without charge and, in the cases provided by law, a price reduction or termination and refund. Remedies must be completed within a reasonable time without significant inconvenience.
For a defect, incorrect item or damage within our statutory responsibility, necessary transport, labour and materials are not charged to the consumer. We arrange suitable prepaid transport or reimburse necessary reasonable transport costs agreed with us. Contact us to coordinate safe transport; doing so is not a condition for exercising statutory rights.
Inspection address: Ethnikis Antistasis 41, Nea Moudania, Halkidiki, 63200, Greece. Pack the device safely, back up personal information and remove accounts or locks where possible. Contact us before sending a device with a damaged battery so suitable transport can be arranged. See Privacy policy for support-data handling.
Normal wear and later accidental damage are not automatically defects for which the seller is responsible. Each case is assessed on its facts and the applicable evidential rules. Missing original packaging or an unrelated repair does not automatically exclude your rights.
Inspection or work outside statutory coverage requires advance information about the cost and your agreement before chargeable work begins. For a change-of-mind return, use Returns policy instead.