DEFRANCH EE
802259122 · 173139401000
Εθνικής Αντίστασης 41, Νέα Μουδανιά, Χαλκιδική, 63200
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How orders, payment, delivery and your purchase rights work.
802259122 · 173139401000
Εθνικής Αντίστασης 41, Νέα Μουδανιά, Χαλκιδική, 63200
Need help choosing or have a question about an order? Talk to the ePoint team.
shop@epoint.grshop.epoint.gr is operated by DEFRANCH EE, trading as ePoint. Greek tax ID: 802259122 · Tax office: Nea Moudania · Business registration (GEMI): 173139401000. Address: Ethnikis Antistasis 41, Nea Moudania, Halkidiki, 63200, Greece. Contact: shop@epoint.gr · +30 237 117 1513.
Prices are in euros and include applicable VAT. Check the exact model, compatibility, condition, included accessories and delivery estimate on the product page. Descriptions of new, used or refurbished goods apply to the individual item.
The basket does not reserve stock. Checkout rechecks availability, prices, delivery and payment charges before submission. If the confirmation expires or details change, review the new total before continuing.
You may purchase as a guest or use an optional account with email-link sign-in. Review and correct your items, quantities, contact, delivery and billing details before final submission. Submitting the order creates an obligation to pay the displayed final total.
The contract is concluded when ePoint successfully records and accepts the order after its final checks and communicates the unique order reference on the confirmation page or by email. A basket, earlier price check or unsuccessful submission is not acceptance. Order confirmation and payment confirmation are separate.
Use the secure link in your email or Track your order to follow the order. Confirmed dispatch, tracking information, cancellation and completed refunds are communicated through the available order updates. Contact us with your order reference if details need correcting; changes after acceptance require confirmation.
Viva Smart Checkout: pay online using the options offered for your transaction. Prepaid orders proceed to fulfilment after payment is verified. Returning from the payment page alone does not confirm payment.
ACS cash on delivery: available only with ACS home delivery for final totals below €500, with a separate €2 charge including VAT, once per order. Pay the courier the full final total on delivery.
BOX NOW Pay on the go: available for final totals below €500, with a separate €2 charge including VAT, once per order. Pay the full total online using the link BOX NOW sends to your Greek mobile before locker collection. Cash and payment terminals at the locker are not supported. ACS Lockers require Viva prepayment.
Bank transfer, payment at the store and store collection of online orders are unavailable. Available combinations and the final total are shown at checkout. See Payment methods.
Eligible orders are delivered in Greece by BOX NOW to a selected locker (€2.50), or by ACS to your address or a selected ACS Locker (€5), per order including VAT. Shipping is free when the product subtotal, including VAT and after product discounts, is at least €150. Separate cash-on-delivery or Pay on the go fees still apply.
Availability depends on the products, destination, packed parcel and selected service. The product-specific estimate shown before purchase applies; preparation and procurement can precede carrier transit. We will inform you of material delays or inability to fulfil the order and the available options. No extra charge or changed delivery method is imposed without agreement.
Use an accurate mobile number and follow the carrier's collection instructions, opening hours and deadline. Some ACS Lockers require the ACS app and Bluetooth. An uncollected parcel does not by itself constitute a withdrawal request. See Delivery methods.
To request cancellation, a return or assistance with a faulty product, use Customer support or contact shop@epoint.gr with your order reference. A submitted request is not confirmation that an order already being prepared or shipped has been stopped.
Consumers normally have 14 days from receipt to notify us of withdrawal, subject to statutory exceptions, and a further 14 days to send the goods back. For change-of-mind returns, the customer bears return postage. Refunds include the least expensive standard outbound delivery and are due within 14 days of withdrawal notice; we may withhold reimbursement until the goods or proof of return are received. See Returns policy for the procedure and exceptions.
Statutory rights for faulty or non-conforming goods, including the minimum two-year legal guarantee for consumer goods, remain unaffected. Necessary remedies are provided without charge under the applicable rules; a manufacturer's commercial warranty is additional. See Warranty information.
Choose a receipt or business invoice at checkout. Invoice lookup retrieves basic Greek business registry details for you to check; supply accurate billing information and contact us promptly about corrections. Business or technician cooperation and dropshipping arrangements require separate confirmation. Consumer withdrawal rules do not automatically apply to professional purchases.
Personal data and optional storage are explained at Privacy policy and Cookie policy. Purchasing does not subscribe you to marketing or grant optional cookie consent.
Send complaints to shop@epoint.gr or call +30 237 117 1513. If a consumer dispute remains unresolved, you may contact the Hellenic Consumer Ombudsman, subject to its jurisdiction: Hellenic Consumer Ombudsman. Address: 144 Alexandras Avenue, 11471 Athens, Greece.
These terms preserve mandatory consumer rights. Your order remains governed by the terms accepted when it was submitted; later updates do not retrospectively change that agreement.