Shipping and delivery
Delivery options, charges and practical information for receiving your order.
Delivery & shipping
- BOX NOW
- €2.50 · Free shipping on products totalling €150.00 or more
- ACS
- €5.00 · Free shipping on products totalling €150.00 or more
- ACS Lockers
- €5.00 · Free shipping on products totalling €150.00 or more
Final available methods and the total cost are confirmed at checkout.
Available delivery methods
We deliver eligible orders within Greece with BOX NOW to a selected locker, ACS to your address, or ACS to a selected ACS Locker. International delivery and store collection of online orders are unavailable. The available methods depend on the products, destination and packed parcel.
BOX NOW supports Viva prepayment or Pay on the go. ACS home delivery supports Viva or cash on delivery; ACS Lockers require Viva prepayment. Choose the exact delivery area or collection point at checkout. A locker is separate from your billing address.
Shipping charges and free delivery
Standard charges are shown above: BOX NOW €2.50; ACS home delivery and ACS Lockers €5 per order, including VAT. ACS charges are the same for supported mainland, island and remote destinations. Carrier weight or fuel differences are covered by ePoint; no extra per-kilogram charge is passed on to you.
Shipping is free when the product subtotal, including VAT and after product discounts, is at least €150. The separate €2 ACS cash-on-delivery or BOX NOW Pay on the go fee still applies when selected, including on orders with free shipping. These payment options require a final total below €500. Review the final cost before submission; see Payment methods.
Preparation and delivery time
Check the estimate for each product before purchase. Not every item is held at the store: preparation or procurement can precede carrier transit. The usual estimated range is 1–8 working days, but the product-specific estimate takes precedence and can be longer. Preparation takes place Monday to Friday, excluding Greek public holidays. Dispatch does not mean delivery on the same day.
For multi-item orders, we explain the timing for the whole order. Material delays or inability to fulfil an order are communicated with the available options. We do not impose a new delivery method, additional charge or partial shipment at extra cost without agreement. Estimates do not limit statutory rights for non-delivery.
Locker collection and parcel limits
Use an accurate Greek mobile number and email, and follow the carrier's notification, access instructions and collection deadline. Not every point is accessible 24 hours; some ACS Lockers require the ACS app and Bluetooth. If a BOX NOW locker is full, the carrier may notify you of redirection to a nearby point.
ACS Locker collection is for one small packed parcel up to 6 kg, fitting the store's outside-dimension limit of 37 × 44 × 59 cm in the corresponding orientation. Other services also have parcel limits, checked before fulfilment. If a parcel is unsuitable, we contact you about a solution or refund. Locker lists remain available without optional external-map consent.
Tracking, delays and help
Follow the secure link in your email or use Track your order. Confirmed shipment and carrier tracking details appear when available; an order confirmation alone does not mean the parcel has been handed over.
For a delay, missing item or damage, contact shop@epoint.gr or +30 237 117 1513 with your order reference. Photographs can help but prompt reporting does not shorten statutory rights. An uncollected parcel is not itself a withdrawal statement. Contact us to arrange any return or redelivery and agree its cost in advance; see Returns policy and Warranty information.
A real person, one message away.
Need help choosing or have a question about an order? Talk to the ePoint team.
shop@epoint.gr