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Return deadlines, practical steps and your consumer rights.
Need help choosing or have a question about an order? Talk to the ePoint team.
shop@epoint.grFor eligible distance purchases, consumers may withdraw without giving a reason within 14 calendar days of receiving the goods. For items from one order delivered separately, the starting date follows applicable law. These consumer rules do not automatically apply to purchases made in a business capacity.
Send a clear withdrawal statement to shop@epoint.gr or by post to DEFRANCH EE, Ethnikis Antistasis 41, Nea Moudania, Halkidiki, 63200, Greece. Include your name, order reference and the goods concerned. Sending the statement before the deadline is sufficient; prior approval is not required.
You can also use Customer support with verified access to your order. If you cannot access the online form, email or post remains available. The optional model statement below can be used, but no particular form is compulsory. A cancellation request does not itself confirm that preparation or dispatch has stopped.
Send or deliver the goods without undue delay and within 14 days after notifying us. Return address: Ethnikis Antistasis 41, Nea Moudania, Halkidiki, 63200, Greece. For a change-of-mind return, you pay the direct return-transport cost. Use a suitable prepaid service with proof of dispatch, or return in person after arranging a time during store opening hours. Outbound shipping prices are not return-shipping tariffs.
There is no fixed restocking fee. If you ask us to arrange return transport, we disclose the actual cost and obtain agreement before charging. Goods that cannot be returned by standard parcel service are not offered for delivery. Pack safely with supplied accessories; for devices, remove personal data and accounts where possible. Retain proof of dispatch.
You may handle goods as needed to establish their nature, characteristics and functioning, as in a shop. Opening packaging does not automatically remove the right; any diminished value is assessed under the law and the actual handling.
Amounts due are refunded within 14 days of receiving your withdrawal notice. For withdrawal from the whole order, this includes the least expensive standard outbound delivery we offered; any extra paid for a more expensive option is excluded. We may withhold reimbursement until we receive the goods or proof of dispatch, whichever comes first, unless we offered collection.
Refunds use the original payment method unless you expressly agree otherwise without additional cost. Bank/provider processing can affect when an issued refund appears. Requests and completed refunds are different stages; see Payment methods.
Only statutory exceptions apply, such as made-to-specification goods or certain sealed goods unsuitable for return for health or hygiene reasons once unsealed. Any applicable exception must be disclosed for the product before purchase. There is no blanket exclusion for opened electronics.
Faulty, incorrect or damaged goods fall under separate statutory remedies, without charging the consumer necessary costs of restoring conformity. Contact us to arrange safe handling; see Warranty information. An uncollected parcel alone is not an unequivocal withdrawal statement.
To: DEFRANCH EE, Ethnikis Antistasis 41, Nea Moudania, Halkidiki, 63200, Greece · shop@epoint.gr I hereby withdraw from the contract for these goods: […] Ordered on: […] · Received on: […] Order reference: […] Name and address: […] Date: […] Signature: only for a paper statement.
Questions: shop@epoint.gr · +30 237 117 1513.